Taking payment & receipts

5.1 Tenders, in plain words

5.2 Split payment

1. 1

   Choose Split

   In the cart, tap Split.

2. 2

   Enter payment amounts

   Enter amounts across Cash / Card / E-Wallet. Fill RM… drops the remaining balance into a row for you.

3. 3

   Balance the split

   The screen shows short or over until the parts equal the total; it won't let you check out unbalanced.

4. 4

   Confirm payment

   Confirm payment received → done. The receipt says exactly how it was paid.

5.3 The receipt

• Download: saves a PDF with the shop name, branch address, footer message, and the SST recorded on that sale. Changing tax settings later does not rewrite an old receipt. English, Chinese, and Malay names, items, and notes remain readable. Settings also chooses the letterhead: Centered stacks your name and logo across the top, and Split puts your business details on the left with the receipt number and date on the right, the layout most commonly used for a tax invoice. When a receipt was settled with more than one tender, the PDF lists what each one covered, so a customer can check the card line against their own statement. Kipas sets one platform-wide credit policy that also applies to the PDF: full credit with onlykipas.com, short credit, or no powered-by line.
• Share: Kipas prepares the PDF before it enables Share. Tap it when ready to open the phone's share sheet. WhatsApp it to the customer in two taps.
• WhatsApp receipt: opens a prepared, branded text receipt with the receipt number, date, items, total, and payment method. It includes Subtotal and SST when tax applies, and it discloses a partial refund before staff send it. It follows the current English, Chinese, or Bahasa Malaysia app language. Staff review and send it from the business WhatsApp number.
• WhatsApp package / voucher update: when a receipt changes a customer's package, free-visit, or voucher balance, opens a prepared update they can review. If the browser blocks the new window, Kipas does not mark it opened. Allow pop-ups and try again.
• Membership credit used up: when this sale spends the last membership credit, the receipt screen, downloaded or emailed PDF, receipt email, and WhatsApp balance update state that RM 0 remains and whether the membership ended or stays active until its expiry. If the plan enables the renewal prompt, Offer membership starts a fresh sale for the same customer. It never adds or charges a plan automatically.
• Email receipt: when customer emails are on in Settings and the customer has an email on file, sends the receipt as an email with the PDF receipt attached (once per receipt); after a package or membership sale, an Email summary button sends what they bought and when it expires. If the customer has no email or unsubscribed, the button says why instead.
• Customer email uses the business name and the shared messages@onlykipas.com sender. Replies still follow the configured business reply path.
• Reprints later: from Home or My Day, tap a recent receipt to open it directly; otherwise Admin → Receipts → open the receipt → same PDF.
• Edition payment link: in a Wellness workspace, the receipt view names the exact visit and the payment purpose, such as deposit or balance. Use that link label when you reconcile a staged payment. If POS says the visit has its own payment record, return to Appointments and take payment there. In a Professional Services workspace, a case receipt names its case number in the receipt notes. The receipt, refund, void, and daily closing rules remain the same.