Member benefits, automatic
You never calculate a discount or remember a balance. If a customer has something, the button is simply there.
4.1 The three things that can appear on a service card
| YOU SEE | IT MEANS | WHAT TO DO |
|---|---|---|
| Member price | Customer is an active member; eligible services price themselves lower (e.g. RM 98 instead of RM 108), with a Member badge. | Nothing. Add the service as usual. |
| Use credit | Customer has credit from a package or an eligible membership plan. Tapping pays for that service from their balance instead of cash. | Tap Use credit; their balance drops by the service amount. |
| Use free visit · N left | The membership buyer has free visits for that specific service. | Tap it; the line goes in at RM 0.00 and the count drops by one. |
BUYER VS SHARED MEMBER: THE RULE EVERYONE ASKS ABOUT
The buyer purchased the membership: member prices, free visits, and any spendable credit enabled for that plan. A shared member (e.g. family on the same plan) gets member prices only. If the free-visit or credit control doesn't show for a shared member, the app is working correctly: it's not a bug, and there is no workaround button hidden anywhere. Professional and catering workspaces call memberships Client plans. Retail and services workspaces call them Loyalty plans. The benefits and rules are the same.
4.2 If a button you expected isn't showing
- Is the customer a Walk-in? Walk-ins never see member anything; attach the sale to their profile instead.
- Free visits: is this person the buyer, do they have visits left, for this specific service, on an active membership?
- Credit: is there a balance, and is it past its expiry date? Expired credit can't be used (see Chapter 08).
- Credit not enough for the whole service? Use credit for its share and Split the rest into cash/card; the app caps it properly.
- When membership credit reaches RM 0, the plan decides whether member pricing stays active until expiry or ends at once. The receipt result explains which rule applied and can offer a new membership when that prompt is enabled.
- A full-price Package or Membership sale does not need an existing benefit. Select the customer, then open Packages or Memberships. If benefits are still loading or the profile says it could not load, you can still sell the catalogue item at its listed price. Retry the profile before using credit, member price, a free visit, or a voucher.
VOIDS GIVE EVERYTHING BACK
If a sale that used credit or a free visit is later voided by the owner, the credit and the visit are returned to the customer automatically. Nothing to fix by hand.
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