Wrong sale? Voids
The void is the eraser: for the sale that should never have happened. Use it confidently; it's built for this.
9.1 When to void
- Wrong service or wrong amount rung up.
- Sale attached to the wrong customer.
- Duplicate sale by accident.
Not for: a customer coming back days later unhappy; that's a refund (next chapter). Void means this sale was a mistake.
9.2 What a void does
- Removes the sale from revenue, commission, and daily closing.
- For a repair receipt, keeps the original payment and adds a negative void entry to the Repair Job Account timeline. The exact balance opens again.
- Restores any customer credit or free visit the sale consumed, back to the customer, automatically.
- Revokes an unused package or membership bought on the voided receipt. Used entitlements block the void so the owner can review the correction.
- Keeps the record, struck through, with your reason, forever, in the Audit Log.
9.3 How to void (owner)
- 1
Open the receipt
Right after the sale: on the receipt screen, tap Void Receipt. Later: Admin → Receipts → open the receipt.
- 2
Enter a reason
Enter a short, clear reason: "Wrong service selected". It shows in the audit trail, so make it mean something.
- 3
Confirm the void
Confirm. Then ring the sale up again correctly, if needed.
STAFF CAN'T VOID, AND THAT'S THE POINT
If a staff member makes a mistake, they call you. An eraser that everyone can use isn't an eraser; it's a loophole. If the day is already closed, reopen it first (Chapter 11), then void.
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